Guest service agent
Technical skill
- Greet guests upon their arrival and accompany them throughout their experience
- Help guests with luggages and other requests.
- Coordinate with cleaning and maintenance staff to ensure guest rooms are clean and functioning properly, always checking in with your supervisor
- Maintain a clean and organized reception area
- Provide information about hotel services, local attractions, and restaurants
- Enhance hotel services and amenities for guests
- Ensure guest satisfaction during their stay
- Be able to handle any guest emergencies or unexpected situations.
- Perfect knowledge of the Italian language
Human skills
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks simultaneously.
- Problem-solving abilities.
- Attention to detail.
- Elegant, discreet, professional, and pleasant approach with customers in every situation including calmness in managing critical issues.
- Technological Knowledge: Be pratical with computer and hotel tools and technology
- Previous experience in customer service or hospitality is preferable
